Shipping policy

Every pair of Solvane footwear is handmade to order. We do not hold ready-made stock. Your shoes are cut, stitched and finished by hand after you place your order, so delivery takes longer than mass-produced footwear. Please read the timelines below before ordering.

Estimated Timeline

• Production (handcrafting): 7–12 business days from the date your order is placed.
• Delivery to the UK: 7–10 business days after dispatch.
• Total estimated time from order to delivery: approximately 3–4 weeks.

These timelines are estimates. Orders with multiple pairs, custom requests, or placed during busy periods and public holidays may take longer. If we expect your order to take significantly longer than this estimate, we will email you with an updated date.

Free Delivery

Delivery is FREE on all UK orders, with no minimum spend.

How We Ship

Orders are shipped internationally by our courier partner and handed to a UK carrier for final delivery. You will receive a tracking number by email on the day your order is dispatched, and can follow it until it reaches your door.

Delivery Confirmation

An order is considered delivered when the carrier's tracking shows it as delivered to the address entered at checkout. If tracking shows your order as delivered but you cannot find it, please check with neighbours and your building, and email us within 48 hours at nourdevltd@gmail.com so we can open an investigation with the carrier.

Delivery Address

Please check your delivery address carefully before completing your order. We ship to the address provided at checkout. Address changes can be requested before dispatch only.

Customs, Duties and Taxes

Prices shown at checkout are the prices you pay. If any import duty, VAT or handling fee is charged by the carrier on delivery, please contact us before paying it and we will help.

Questions About Your Order

Email nourdevltd@gmail.com with your order number. We reply to every message within 24 hours and are always happy to update you on production or delivery.