Terms of service

By using this website or placing an order with Solvane, you agree to these Terms of Service, our Shipping Policy and our Refund Policy. Nothing in these Terms affects your statutory rights as a consumer.

1. Handmade, Made-to-Order Products

• All Solvane footwear is handmade to order in the size and style you select. Production begins after your order is placed.
• The estimated time from order to delivery is approximately 3–4 weeks (7–12 business days of production plus 7–10 business days of delivery), as set out in our Shipping Policy.

2. Products and Pricing

• Prices are shown in GBP. The price charged is the price shown at checkout.
• Each pair is hand-finished from natural leather. Small variations in colour, grain, texture and stitching are part of the handmade process and are not defects.
• Product photos are representative; because each pair is handmade, the finished product may differ slightly from images.

3. Orders and Payment

• Your order is an offer to buy. A contract is formed when we email you to confirm your order. We may decline an order, in which case any payment will be refunded in full.
• You are responsible for entering a correct delivery address, size and contact details at checkout.
• Any custom changes you request after ordering are added to your original order, so every payment relates to one tracked shipment.

4. Cancellations, Returns and Refunds

Your rights to cancel and return are set out in our Refund Policy, including your 14-day right to cancel standard orders.

5. Delivery

Orders are shipped with tracking. Risk in the goods passes to you on delivery to the address you provided.

6. Customer Support

If you have any problem with your order, please contact us at nourdevltd@gmail.com and give us the opportunity to resolve it. We reply within 24 hours.

7. Intellectual Property

All content, logos, images and materials on this website belong to Solvane and may not be used without our written permission.

8. Limitation of Liability

We are not liable for losses that were not foreseeable, or for business losses. Nothing in these Terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for fraud.

9. Changes to These Terms

We may update these Terms from time to time. The version in force when you place your order applies to that order.

10. Governing Law

These Terms are governed by the laws of England and Wales. If you live elsewhere in the UK, you may also bring proceedings in your local courts.

11. Contact

Questions about these Terms can be sent to nourdevltd@gmail.com.